Frequently Asked
Question

• WHAT IS THE PRICE OF YOUR FREIGHT SERVICE?
  We’ll provide you a preference freight firstly,and exact price after you shipment details (weight, volume, loading city and destination address) are settled.
• WHY DO YOU REQUIRE DIMENSIONS AND WEIGHTS TO GET A RATE QUOTE FOR OCEAN OR AIR CARGO SHIPMENTS?
  Shipment rates are determined based on the greater of either the volume or gross weight of your shipment. To accurately calculate the volume of a shipment, we require the dimensions of each individual piece.
  
  It's important to note that each product within your shipment may have its own unique duty requirements, which can impact the overall price. Our comprehensive pricing structure takes into account these individual product duties to provide you with transparent and accurate cost estimates for your shipments.
• HOW CAN I PAY TO YOU?
  We accept payment methods: Bank transfer, payoneer, zelle and others.
• WHAT SERVICE YOU PROVIDE?
  ARDI is a globally renowned shipping company specializing in shipping goods to Amazon FBA warehouses worldwide. We offer swift and reliable shipping services from key industrial hubs not only in China but also from various countries to Amazon warehouses, Walmart warehouses, our own warehouses, othet private warehouses across the globe.
  
  At every stage of the cargo delivery process to Amazon FBA warehouses, we provide comprehensive information support, ensuring you are well-informed about the status of your shipments. You can easily track your cargo in a dedicated section on our website.
  
  In addition to our international shipping services, we also offer express air delivery services to Amazon facilities. This option is ideal when you need to promptly replenish your inventory in any Amazon FBA warehouse worldwide.
  
  Furthermore, ARDI operates state-of-the-art warehouses for storing your goods, strategically located to facilitate efficient shipping to Amazon warehouses. You have the flexibility to send your products directly from China, other countries, or choose to store them in our warehouses before forwarding them to Amazon facilities in your desired country.
  
  With ARDI Express, your Amazon FBA business can thrive not only in the USA but across the globe, thanks to our extensive network and seamless logistics solutions.
• WHEN SHALL I PAY YOU?
  Payment is elegantly settled after the meticulous process of collecting your goods from the manufacturer, transporting them to our sophisticated warehouse in China, and conducting precise quality control measurements, all in preparation for their embarkation on either ship or plane. Your financial commitment aligns seamlessly with our commitment to excellence in service.
• MY SUPPLIER HAS NO RIGHT TO EXPORT. CAN YOU HELP ME EXPORT THE GOODS?
  Yes, We can buy the export license, do the customs declaration and ship goods to you.
• CAN YOU HELP PICK UP OUR GOODS FROM CHINA AND CONSOLIDATE GOODS FROM DIFFERENT SUPPLIERS INTO ONE SHIPMENT?
  Yes, we can. Pls offer the detailed address for pick-up, we will do it and conbine into one shipment, deliver to your destination.
• WHAT IS THE MINIMUM CHARGE WEIGHT FOR DIFFERENT SHIPPING WAYS?
  100KG Minimum for sea freight, 50KG for air freight, 21KG for air express
• IF MY PRODUCTS CONTAIN BATTERY, LIQUID OR POWDER ,WILL IT BE SUITABLE TO DELIVERY?
  We have sepcial logistics channel to ship about hazardous items from China, in some cases, we need you to provide MSDS paper in advance.
• WHAT IF I DISCOVERED PACKAGE DAMAGES AFTER DELIVERY?
  It is advisable to retain the packaging, capture photographic evidence of the damage, promptly contact the carrier to report the damage. The carrier will initiate a damage claim process and may request an inspection. Additionally, it is essential for the owner of the goods to ensure proper cargo insurance is in place. Furthermore, kindly notify us of the situation so that we are informed and can provide assistance if necessary.
• CAN YOU HELP TO DO THE CUSTOMS CLEARANCE, AND DELIVER THE GOODS FROM DESTINATION PORT TO OUR WAREHOUSE?
  Yes, we can help you do that if needed.
• REGARDING TO AMAZON SHIPMENT CUSTOMS CLEARANCE, HOW CAN YOU DO IT? HOW CAN WE PAY DUTY AND TAX?
  We deliver products directly from the manufacturer to Amazon's warehouse, offering an all-inclusive price that covers everything, including customs clearance and duties. There are no hidden or surprise fees.
• HOW TO WORK WITH YOU AND WHAT ARE THE STEPS?
  To get started, you can contact us via phone, email, website form, or chat. We'll promptly calculate the shipping cost for you.
• HOW LONG DOES IT TAKE TO SHIP FROM CHINA TO COUNTRY?
  For Express Shipping, such as DHL, UPS, FedEx, and TNT. It usually takes 3 to 5 business days from China to the USA, and it is the fastest way to ship to the US.
  
  For Air Freight. Takes about 5-10 business days and is cheaper than a courier service.
  
  For Sea Freight, normally takes around 16-35 days, Sea freight shipping times have several factors that would affect the time of delivery. These factors include but are not limited to customs inspection, weather, transport truck, and employment delays.
• CHINA TO COUNTRY CUSTOMS INFORMATION
  "Customs Declaration: When crossing the border, every shipment must be accompanied by a customs declaration. This is a document that states information about the goods such as description of the goods, quantity, value, country of origin, etc. Usually, a document called Commercial Invoice is used for customs declaration.
  
  Proof of Origin: Depending on the goods and country, proof of origin such as certificates of origin (e.g. Form A Certificates of Origin or Customs Union Certificates of Conformity) is required.
  
  Customs Duties and Taxes: You may be required to pay customs duties and taxes when importing goods into the country of destination. These duties and taxes are based on the value of the goods and may vary depending on the country and classification of the goods.
  
  Customs documents: In some cases, additional customs papers may be required depending on the characteristics of the goods or the requirements of the destination country. For example, food products may require food safety certificates, and medical equipment may require certificates of compliance or authorization.
  
  Compliance with customs regulations: It is important to comply with all applicable customs rules and regulations in your destination country, including import restrictions on certain goods, sanitary and phytosanitary regulations, and other requirements."
• WHAT IS THE CHEAPEST SHIPPING FROM CHINA?
  Sea freight, by all means, is the cheapest shipping from China. The lowest amount you can ship by LCL is 100 Kg. If you are looking for cheap shipping from China, use sea freight.